HALLT
Terms (summary)
This page is a plain-language overview for visitors. It does not replace the full in-app Terms of Service that apply when you create an account or use the Application.
What HALLT is
HALLT is an electronic hail platform for licensed Hackney carriage (ply-for-hire) services. It connects passengers requesting a pickup with licensed drivers who are available. When a driver accepts a hail, the contract of carriage is between that driver and that passenger, under the hackney rules of that licensing area.
Accounts (summary)
Accounts are for users aged 18 or over. When you accept the Terms you confirm that you are 18 or over. Customer sign-in uses a mobile number and a one-time code. That number is used for the account. Drivers on a hail see the passenger’s name, approved photo, pickup, destination, and notes. Passengers may optionally link Google or Apple, submit a photo ID and live selfie, or add a profile photo that an administrator may mark as checked. Drivers may then see “Google linked”, “Apple linked”, “ID Verified”, or “Face verified”. None of that is required to hail. Driver sign-up uses email (with verification); incomplete driver sign-ups may be removed after 24 hours if email is never verified. Full detail is in the in-app Terms and the Privacy Policy.
Drivers
Drivers must hold valid local licensing credentials for the work they do, use the app lawfully (including where they may ply for hire), and complete HALLT verification before relying on availability features (including document checks and, where available, public council register support). Platform fees between drivers and HALLT are a flat 10% of the fee basis on a completed job, as described in the full in-app Terms. That is separate from the passenger’s journey fare under taxi rules. Optional district driver message boards are for operational notices only and may be monitored by HALLT. Optional Driver Assist (off by default) may alert nearby HALLT drivers with limited identity, vehicle, and location details when a driver asks for peer help. After accepting a hail, drivers are expected to make fair progress towards the passenger’s pickup. Details are in the full in-app Terms and the Privacy Policy.
Passengers
A driver may decline a hail, or be unable to complete it, for lawful operational, licensing, safety, or capacity reasons. The figure in the app is an estimate. The passenger pays the driver the meter or the lawful tariff. Pickup meet / verification codes, where shown, confirm the correct meet at pickup. Where the app offers trip share, you may create a temporary follow link for people you trust once the driver has started the trip, showing trip status, vehicle and plate identifiers, pickup and drop-off labels and map pins, and the live taxi position. Matching offers drivers who may lawfully take the hail under HALLT’s district / ply-for-hire rules. HALLT may open support conversations (including moderated threads after reports such as lost property). If you cancel after a driver has accepted because you believe they are delaying or not progressing towards pickup, you may report that in the app. That cancel stays off your cancel-after-accept score unless HALLT rejects the report. The app may also offer to block that driver from future searches.
Conduct towards HALLT staff
Abuse, harassment, or threats directed at HALLT administrators or staff (in support chat, email, or any related channel) will not be tolerated and may lead to warning, suspension, or permanent removal from the platform. Full detail is in the in-app Terms (clause 9.5).
Account deletion
Where the app offers account deletion, closing an account removes or anonymises your live profile and ends sign-in (For Hire, live GPS, and trip-share links stop). Trip, fee, and safety records may still be retained on that closed account for legal and integrity purposes, and they do not move to a later account. Badge, licence, insurance, and live plate-check photos are kept for six years after closure and then deleted. On a standard closure, a Customer mobile is released and can open a new HALLT account. A number locked after a ban or an under-18 closure is not released. Full detail is in the in-app Terms (clauses 15.3–15.4) and the Privacy Policy.
Full terms & privacy
When the app is available to you, you must read and accept the current full Terms of Service in the application before using the service. Our public Privacy Policy is at www.hallt.co.uk/privacy.html. For questions: info@hallt.co.uk.